Returns & Replacements

At Kibak Tile, every order is made to order. Because our products are individually produced for each customer, all sales are final. We do not accept returns or exchanges for changes of mind, incorrect measurements, or changes in project plans or design preferences.

Damaged or Defective Products

We stand behind the quality of our products. If your order arrives with a clear, documented manufacturing defect, we will replace the affected items.

To qualify for a replacement:

• You must notify us within 5 days of receiving your order.
• You must provide clear photographic documentation of the defect.
• The reported defect must be verifiable and attributable to a product quality or manufacturing issue.

Once we receive your documentation, our team will review the issue and coordinate an appropriate replacement.

Questions or Concerns?

Please contact our team with your order number and supporting photographs so we can assist you.